• Please call 780-962-4565 ext. 1 so we can register you and book your appointment
• Be prepared. When you are registering, we will ask some personal questions like:
  • income for each adult household member to be on file
  • household basic expenses, including rent, mortgage, utilities, childcare
  • we will need ONE ID number for each household member (such as:  drivers license, AB Health, Birth Certificate, etc.)
• Once you are registered and approved for a food hamper, we will book you a specific time to pick-up your hamper.

We collect and use your personal information to:

Manage programs;
Assess your eligibility for support;
Understand your needs and improve our services.

Yearly Profile Review:

Everyone must re-register with us at least once every calendar year. If your situation is more temporary, we may check in with you a couple of times a year to make sure you are getting proper assistance.

Client Pamphlet – Current

Monthly Hamper is available once every calendar month, by appointment only.
Monthly Hamper consists of:

• Box of pantry items;
• Milk, Meat, Eggs;
• Produce;
• Frozen goods;
• Bread and Pastries;
• Household supplies as available;
• Personal supplies as available;
• If there are babies on file, we can also include diapers, baby food, and formula as available.

Top-Up Hamper is available with voucher only. No appointments will be booked for the Top-Up Hamper.

A voucher will be distributed to you at every Monthly Hamper Appointment, for one (1) use and will have specific dates the voucher will be valid between.

You will be responsible to take care of your voucher, it will NOT be replaced if lost.

Voucher is good for one Top-Up Hamper of all shopping items in front reception area of food bank:

• Specialty breads;
• Items from cooler and freezer;
• Feminine hygiene products;
• Baby supplies for babies listed in the household.

There will be a maximum of two (2) clients every twenty minutes for a Top-Up Hamper. First come-First served. Monthly Hamper Appointments will take priority.
When you arrive at the food bank for your Top-Up Hamper, please let the Door Volunteer know that you are there for a Top-Up Hamper and give them your voucher. They will then look at the schedule to see how to fit you in. Please stay outside at this point.

**No Top-Up Hampers will be available for the month of December.**

Available once a week to clients that are homeless or do not have access to refrigeration or cooking. No appointment necessary.

At the Parkland Food Bank, we consider it an honor to serve you, and we are dedicated to providing the best support possible. In our commitment to transparency and excellence, we pledge to:

1. Keep Your Personal Information Confidential: We understand the sensitivity of personal information. Rest assured that we will keep your details confidential unless required to enhance your services, such as registering you for a Kinsmen/Kinette Christmas Hamper or coordinating a volunteer to deliver your food hamper.

2. Provide High-Quality, Inspected Food: We strive to maintain the highest standards when it comes to the food we provide. Whether acquired through food purchasing, community donations, or food rescue (gleaning unsaleable items from grocery stores and distributors), we ensure that the food is inspected and sorted to the best of our ability. While we are a volunteer organization, please exercise your best judgment if you happen to receive an item that doesn’t meet our usual standards.

3. Collaborate with Community Agencies: We work closely with various community agencies and aim to provide you with referrals to additional support services that may assist you further.

4. Create a Helpful and Welcoming Experience: Recognizing the challenges you may be facing, we are committed to making your experience as helpful and welcoming as possible. Your comfort is important to us, and we want to alleviate the stress associated with seeking assistance.

5. Adhere to Health and Safety Standards: We follow the standards set out by our local health authority diligently. Our facility is maintained in a clean and sanitary condition, and all food is handled with the utmost care to ensure your safety.

Please know that your well-being is our top priority, and we are here to support you during challenging times. If you have any questions or concerns, feel free to reach out to us. Thank you for allowing us the privilege of serving you.

https://parklandfoodbank.org/wp-content/uploads/2021/02/Food-Shelf-Life-Posters-ENFR.pdf

Terms of Service – Parkland Food Bank

Thank you for choosing Parkland Food Bank. By using our services, you agree to the following terms:

1. Community Support and Reliance on Donations: I understand that Parkland Food Bank is community-supported and operates solely on donations from generous individuals and organizations.

2. Best Before Date Standards: I understand that some food items may be past their best-before date. I have the choice to accept or decline such items. Parkland Food Bank Society adheres to the Past Best Before Date standards set by Food Banks Canada, ensuring all food is sorted to the highest available standards by our dedicated volunteers.

3. Personal Use Only: I understand that the food provided to me is for personal use and not for resale.

4. Zero Tolerance for Abuse: I understand and agree to adhere to a zero-tolerance policy for verbal or physical abuse towards food bank volunteers.

5. Timeliness: I understand that if I am late for my scheduled appointment time, I may forfeit my hamper.

6. No Smoking Policy: I understand that there is absolutely no smoking allowed on Parkland Food Bank property.

7. Truthfulness and Misrepresentation: I understand that any falsehood or misrepresentation on my part may result in the loss of access to Parkland Food Bank services.

8. Yearly Profile Review: I understand that I must re-register with Parkland Food Bank at least once every calendar year. For those in more temporary situations, periodic check-ins may occur to ensure proper assistance is provided.

Thank you for your cooperation and understanding. These terms are in place to ensure a fair, safe, and efficient experience for all clients and volunteers at Parkland Food Bank. If you have any questions or concerns, please feel free to contact us.

Parkland Food Bank is committed to protecting the privacy and the personal information of its beneficiaries. Parkland Food Bank values the trust of those we deal with, and of the public, and recognizes that maintaining this trust requires that we be transparent and accountable in how we treat the personal information that you may choose to share with us.

Parkland Food Bank collects and uses your personal information to manage programs, assess your eligibility for support, understand the needs of those they serve and improve services. This personal information may be shared with other agencies including Food Banks Canada and Food Banks Alberta to provide more complete support, conduct research, eliminate duplication of efforts, or fulfil commitments to those who fund programs. Parkland Food Bank obeys strict standards of confidentiality when collecting, using and sharing or disclosing your personal information. If you have any questions or concerns about the privacy of your personal information, please contact Sheri at sheri@parklandfoodbank.org or 780-571-8715.

Please know that:

• You have the right to receive a copy of the information about you that is stored in our Client Management System.
• You have the right to correct mistakes in information about you.
• Your information may be transferred to servers in other Provinces and outside of Canada.

Our resources and ability to serve your community depend in part on the information provided by our clients.

If you have questions, concerns or a complaint about how a staff member, intern or volunteer is handling your personal information, and you cannot resolve your questions or concerns with that person directly, please write to or email your local food bank.