• Please call 780-962-4565 ext. 1 so we can register you and book your appointment
• Be prepared. When you are registering, we will ask some personal questions like:
  • income for each adult household member to be on file
  • household basic expenses, including rent, mortgage, utilities, childcare
  • we will need ONE ID number for each household member (such as:  drivers license, AB Health, Birth Certificate, etc.)
• Once you are registered and approved for a food hamper, we will book you a specific time to pick-up your hamper.

We collect and use your personal information to:

• Manage programs;
• Assess your eligibility for support;
• Understand your needs and improve our services.

Yearly Profile Review:

Everyone must re-register with us at least once every calendar year. If your situation is more temporary, we may check in with you a couple of times a year to make sure you are getting proper assistance.

Client Pamphlet – Current

Monthly Hamper is available once every calendar month, by appointment only.
Monthly Hamper consists of:

• Box of pantry items;
• Milk, Meat, Eggs;
• Produce;
• Frozen goods;
• Bread and Pastries;
• Household supplies as available;
• Personal supplies as available;
• If there are babies on file, we can also include diapers, baby food, and formula as available.

Top-Up Hamper is available with voucher only. No appointments will be booked for the Top-Up Hamper.

A voucher will be distributed to you at every Monthly Hamper Appointment, for one (1) use and will have specific dates the voucher will be valid between.

You will be responsible to take care of your voucher, it will NOT be replaced if lost.

Voucher is good for one Top-Up Hamper of all shopping items in front reception area of food bank:

• Specialty breads;
• Items from cooler and freezer;
• Feminine hygiene products;
• Baby supplies for babies listed in the household.

There will be a maximum of two (2) clients every twenty minutes for a Top-Up Hamper. First come-First served. Monthly Hamper Appointments will take priority.
When you arrive at the food bank for your Top-Up Hamper, please let the Door Volunteer know that you are there for a Top-Up Hamper and give them your voucher. They will then look at the schedule to see how to fit you in. Please stay outside at this point.

**No Top-Up Hampers will be available for the month of December.**

Available once a week to clients that are homeless or do not have access to refrigeration or cooking. No appointment necessary.

We are honoured to serve you and we are doing our very best. We agree to:

· Keep your personal information confidential (unless we need to share your information to enhance your services such as registering your for a Kinsmen/Kinette Christmas Hamper, or arranging a volunteer to deliver your food hamper).

· Make sure we give food that is inspected and sorted to the highest standard available to us. We receive the food we give to you either through food purchasing, community food donations or food rescue (gleaning unsaleable food from grocery stores and distributors). That being said, we are a volunteer organization, and occasionally you may accidentally end up with a food item that isn’t up to the standard we strive for. Please use your best judgement.

· Work very closely with many other community agencies. We will do our best to give you referrals to other supports that may assist you.

· Make your experience as helpful and welcoming as possible. We realize that this is a very stressful time for you and want to do what we can to help make you comfortable.

· Make sure we follow standards set out by our local health authority, keeping our facility clean and handling all food in a safe manner.

https://parklandfoodbank.org/wp-content/uploads/2021/02/Food-Shelf-Life-Posters-ENFR.pdf

By using our services, you are agreeing with the following statements:

· I understand that Parkland Food Bank is community supported and relies completely on donations.

· I understand that some food may be past its best before date. I can choose to accept that food or leave it behind. (Parkland Food Bank Society follows Past Best Before Date standards set by Food Banks Canada-a copy can be requested by clients. All food is sorted by volunteers to the highest standards we have available to us).

· I understand that food given to me is for my personal use and is not for resale.

· I understand that there is zero tolerance for verbal or physical abuse to food bank volunteers.

· I understand that if I am late for my appointment time, I may forfeit my hamper.

· In understand that there is absolutely NO SMOKING on food bank property!

· I understand that any falsehood or misrepresentation on my part could lose me all access to food bank services.

· Yearly Profile Review:  Everyone must re-register with us at least once every calendar year.  If your situation is more temporary, we may check in with you a couple of times a year to make sure you are getting proper assistance.

Please answer the following questions to Book your Monthly Appointment

**No Appointments will be booked for Top-Up Hampers**

If you cannot answer yes to all the following questions, please call 780-962-4565 ext. 1 and we will be happy to assist you!