NEED FOOD DURING THE COVID-19 PANDEMIC?

New to Parkland Food Bank?

  • Please call 780-962-4565 so we can register you and book your appointment
  • Be prepared. When you are registering, we will ask some personal questions like:
    • income
    • basic expenses, including rent, mortgage, utilities, childcare
    • we will need ONE ID number for each household member (such as:  drivers license, AB Health, Birth Certificate, etc.)
  • Once you have called and been approved for a food hamper, we will book you a specific time to pick-up your hamper.

**Note** Changes to Parkland Food Bank Hamper Program

Monthly Hamper

Monthly Hamper is available once every calendar month, by appointment only.

Monthly Hamper consists of:

  • Box of pantry items;
  • Milk, Meat, Eggs;
  • Produce;
  • Frozen goods;
  • Bread and Pastries;
  • Household supplies as available;
  • Personal supplies as available.
  • If there are babies on file, we can also include diapers, baby food, and formula as available.

 

  • Be on time: Please be in the parking lot before your appointment time.
  • Look for your name:  There will be a sign attached to the side of the building with your name on it. Be standing in front of your sign 1-2 minutes before your appointment time. A volunteer will come out and give you instructions and let you in at your appointment time.
  • If you are late: you may forfeit your hamper. Call us ASAP if you cannot make your appointment time.
  • If you miss 3 appointment times without notifying the food bank, you may lose all access to the food bank.
  • Hamper Delivery: If you need delivery of your hamper, call 780-962-4565 ext.1 to book your appointment. Do not book online as we need to work with our partner agency to set up a delivery time. Delivery appointment are limited.
  • One person allowed in food bank building:  To provide proper social distancing, we are only allowing those with appointments into the food bank building at your designated appointment time
  • If you arrive without an appointment: you will be asked to call the hamper request line/book online and return at your designated time slot. We understand this is not ideal but we are focusing on trying to meet the demand in an unprecedented scenario. We can do this together!

Top-Up Hamper **New**

Top-Up Hamper is available with voucher only. No appointments will be booked for the Top-Up Hamper.

A voucher will be distributed to you at every Monthly Hamper Appointment, for one (1) use and will have specific dates the voucher will be valid between.

You will be responsible to take care of your voucher, it will NOT be replaced if lost.

Voucher is good for one Top-Up Hamper of all shopping items in front reception area of food bank:

  • Specialty breads;
  • Items from cooler and freezer;
  • Feminine hygiene products;
  • Baby supplies for babies listed in the household.

There will be a maximum of two (2) clients every twenty minutes for a Top-Up Hamper. First come-First served. Monthly Hamper Appointments will take priority.

When you arrive at the food bank for your Top-Up Hamper, please let the Door Volunteer know that you are there for a Top-Up Hamper and give them your voucher. They will then look at the schedule to see how to fit you in. Please stay outside at this point.

Your name will be put on one of the signs on the front of the building, to line you up with your time group. (just like when you come for your Monthly Hamper).

**No Top-Up Hampers will be available for the month of December.**

 

Booking Calendar

Please answer the following questions to:

  • Book your Monthly Appointment **No Appointments will be booked for Top-Up Hampers**

If you cannot answer yes to all the following questions, please call 780-962-4565 and we will be happy to assist you!

Please note: Parkland Food Bank will be closed for hampers Friday, Sept. 24, 2021.


NEW!

Available time slots have a white box with red numbers.

Personal information

Fields with * are required


Booking overview


HAMPER REQUEST LINE HOURS

Tuesday 8:30am – 4:00pm
Wednesday 8:30am – 1:00pm
Wednesday 6:20pm – 8:00pm
Friday 8:30am – 4:00pm
Saturday 8:30am – 12:00pm

 

HAMPER DISTRIBUTION HOURS

BY APPOINTMENT ONLY
Tuesday 10:00am – 12:00pm
Tuesday 1:20pm – 4:00pm
Wednesday 9:00am – 12:00pm
Wednesday 6:20pm – 8:00pm
Friday 10:00am – 12:00 pm
Friday 1:00pm – 4:00pm
Saturday 9:00am – 12:00pm

Frequently Asked Questions

What do I do when the request line is busy?

Please be patient as our phones are very busy. If your call is disconnected, please keep trying. The phone lines are the busiest in the morning. You may have to call back or wait on the line.

The food bank only takes hamper request through the Hamper Request Phone Line. We cannot process hamper requests from social media or voicemails on administration lines. Please be patient, we’ll get to you as soon as we can!

What happens if I miss my pick-up time?

• It is extremely important that you arrive only at your assigned pick-up time!
• If you arrive earlier than the assigned time you will be asked to wait.
• If you arrive later than the assigned time, you will be asked to reschedule for another time.
• If you arrive without an appointment, you may be asked to exit the line, call the hamper request line and return at your designated time slot. We understand this is not ideal but we are focusing on trying to meet the demand in an unprecedented scenario

Can someone else pick up my hamper?

Absolutely. We just need you to tell us who will be picking up your food.

How often can I get a hamper?

You may receive a hamper once every calendar month.

What’s in a hamper?

Hampers consist of a box of pantry items, milk, meat, eggs, produce, frozen goods, bread, pastries, household supplies and personal supplies (as available). If there are babies on your file, we can also include diapers, baby food and formula. Hampers should provide 8 – 10 days worth of food.

 

Resources

NeighbourLink Parkland

  • Volunteer transportation
  • Assistance with Utilities

A minimum of three days notice is required to be matched with a volunteer.
780-960-9669
neighbourlink.parkland@telus.net

Bredin College/Worksource

  • Employment Assistance
  • Workshops for resumes and cover letters, interview skills, job search.
  • Available computers, fax machines, photocopier for use.

780-960-4861
Westgrove Building, 101, 131 – 1st Ave

Victim Services Society
Crisis Intervention:

  • Emergency transportation to a shelter
  • Police liaison
  • Court Support

780-968-7272

Money Mentors – 1-888-294-0076
Credit Counselling
Debt Management Programs
Money Coaching

Resources

There may be food in your hamper that is past the best before date. Here are the guidelines we strive to follow in regards to food past the best before date.

Family and Community Support Services

  • Counselling services
  • AISH Application Assistance
  • Housing Guide
  • Income Tax Clinic
  • Home Support Services
  • Community Kitchen

Spruce Grove        Stony Plain
780-962-7618          780-963-8583