• Please call 780-962-4565 ext. 1 so we can register you and book your appointment
  • Be prepared. When you are registering, we will ask some personal questions like:
    • income for each adult household member to be on file
    • household basic expenses, including rent, mortgage, utilities, childcare
    • we will need ONE ID number for each household member (such as:  drivers license, AB Health, Birth Certificate, etc.)
  • Once you are registered and approved for a food hamper, we will book you a specific time to pick-up your hamper.

We collect and use your personal information to:

  • Manage programs;
  • Assess your eligibility for support;
  • Understand your needs and improve our services.

Yearly Profile Review:

Everyone must re-register with us at least once every calendar year. If your situation is more temporary, we may check in with you a couple of times a year to make sure you are getting proper assistance.

Parkland Food Bank Hamper Program Guidelines

Welcome to the Parkland Food Bank Hamper Program! To ensure a smooth and efficient experience for everyone, please take note of the following guidelines:

Be on Time: Please arrive in the parking lot before your scheduled appointment time. Timeliness helps us maintain an organized and timely distribution process.

Look for the Time: Check for a sign attached to the front door indicating the current appointment time being served. For the comfort and safety of everyone, please refrain from entering the building if it is not your designated appointment time. A volunteer will provide instructions and guide you inside when it’s your turn.

Late Arrivals: Hampers can be held for 15 minutes after your appointment time. If you are later than that, you may risk losing your hamper. In such cases, kindly rebook for another available time.

Hamper Delivery: If you require hamper delivery, please call 780-962-4565 ext.1 to book your appointment. Do not book online, as we need to match a volunteer to coordinate a suitable delivery time. Please note that delivery appointments are limited.

One Person Inside: To ensure the safety and comfort of all visitors, please limit entry to one person inside the food bank building during your designated appointment time. Our reception space is small, and this helps us maintain a safe environment.

Arriving Without an Appointment: If you arrive without a prior appointment, you will be kindly asked to call the hamper request line or book online. Please return at your designated time slot to ensure an orderly and fair distribution process.

Thank you for your cooperation and understanding. Your adherence to these guidelines allows us to better serve the community and provide assistance to those in need. If you have any questions or concerns, feel free to contact us.

Monthly Hamper is available once every calendar month, by appointment only.
Monthly Hamper consists of:

  • Box of pantry items;
  • Milk, Meat, Eggs;
  • Produce;
  • Frozen goods;
  • Bread and Pastries;
  • Household supplies as available;
  • Personal supplies as available;
  • If there are babies on file, we can also include diapers, baby food, and formula as available.

Top-Up Hamper is available with voucher only. No appointments will be booked for the Top-Up Hamper.

A voucher will be distributed to you at every Monthly Hamper Appointment, for one (1) use and will have specific dates the voucher will be valid between.

You will be responsible to take care of your voucher, it will NOT be replaced if lost.

Voucher is good for one Top-Up Hamper of all shopping items in front reception area of food bank:

  • Specialty breads;
  • Items from cooler and freezer;
  • Feminine hygiene products;
  • Baby supplies for babies listed in the household.

There will be a maximum of two (2) clients every twenty minutes for a Top-Up Hamper. First come-First served. Monthly Hamper Appointments will take priority.
When you arrive at the food bank for your Top-Up Hamper, please let the Door Volunteer know that you are there for a Top-Up Hamper and give them your voucher. They will then look at the schedule to see how to fit you in. Please stay outside at this point.

**No Top-Up Hampers will be available for the month of December.**

Available once a week to clients that are homeless or do not have access to refrigeration or cooking. No appointment necessary.

Don’t forget to bring your grocery bags!

At the Parkland Food Bank, we consider it an honor to serve you, and we are dedicated to providing the best support possible. In our commitment to transparency and excellence, we pledge to:

1. Keep Your Personal Information Confidential: We understand the sensitivity of personal information. Rest assured that we will keep your details confidential unless required to enhance your services, such as registering you for a Kinsmen/Kinette Christmas Hamper or coordinating a volunteer to deliver your food hamper.

2. Provide High-Quality, Inspected Food: We strive to maintain the highest standards when it comes to the food we provide. Whether acquired through food purchasing, community donations, or food rescue (gleaning unsaleable items from grocery stores and distributors), we ensure that the food is inspected and sorted to the best of our ability. While we are a volunteer organization, please exercise your best judgment if you happen to receive an item that doesn’t meet our usual standards.

3. Collaborate with Community Agencies: We work closely with various community agencies and aim to provide you with referrals to additional support services that may assist you further.

4. Create a Helpful and Welcoming Experience: Recognizing the challenges you may be facing, we are committed to making your experience as helpful and welcoming as possible. Your comfort is important to us, and we want to alleviate the stress associated with seeking assistance.

5. Adhere to Health and Safety Standards: We follow the standards set out by our local health authority diligently. Our facility is maintained in a clean and sanitary condition, and all food is handled with the utmost care to ensure your safety.

Please know that your well-being is our top priority, and we are here to support you during challenging times. If you have any questions or concerns, feel free to reach out to us. Thank you for allowing us the privilege of serving you.

Terms of Service – Parkland Food Bank

Thank you for choosing Parkland Food Bank. By using our services, you agree to the following terms:

1. Community Support and Reliance on Donations: I understand that Parkland Food Bank is community-supported and operates solely on donations from generous individuals and organizations.

2. Best Before Date Standards: I understand that some food items may be past their best-before date. I have the choice to accept or decline such items. Parkland Food Bank Society adheres to the Past Best Before Date standards set by Food Banks Canada, ensuring all food is sorted to the highest available standards by our dedicated volunteers.

3. Personal Use Only: I understand that the food provided to me is for personal use and not for resale.

4. Zero Tolerance for Abuse: I understand and agree to adhere to a zero-tolerance policy for verbal or physical abuse towards food bank volunteers.

5. Timeliness: I understand that if I am late for my scheduled appointment time, I may forfeit my hamper.

6. No Smoking Policy: I understand that there is absolutely no smoking allowed on Parkland Food Bank property.

7. Truthfulness and Misrepresentation: I understand that any falsehood or misrepresentation on my part may result in the loss of access to Parkland Food Bank services.

8. Yearly Profile Review: I understand that I must re-register with Parkland Food Bank at least once every calendar year. For those in more temporary situations, periodic check-ins may occur to ensure proper assistance is provided.

Thank you for your cooperation and understanding. These terms are in place to ensure a fair, safe, and efficient experience for all clients and volunteers at Parkland Food Bank. If you have any questions or concerns, please feel free to contact us.

Parkland Food Bank is committed to protecting the privacy and the personal information of its beneficiaries. Parkland Food Bank values the trust of those we deal with, and of the public, and recognizes that maintaining this trust requires that we be transparent and accountable in how we treat the personal information that you may choose to share with us.

Parkland Food Bank collects and uses your personal information to manage programs, assess your eligibility for support, understand the needs of those they serve and improve services. This personal information may be shared with other agencies including Food Banks Canada and Food Banks Alberta to provide more complete support, conduct research, eliminate duplication of efforts, or fulfil commitments to those who fund programs. Parkland Food Bank obeys strict standards of confidentiality when collecting, using and sharing or disclosing your personal information. If you have any questions or concerns about the privacy of your personal information, please contact Sheri at sheri@parklandfoodbank.org or 780-571-8715.

Please know that:

  • You have the right to receive a copy of the information about you that is stored in our Client Management System.
  • You have the right to correct mistakes in information about you.
  • Your information may be transferred to servers in other Provinces and outside of Canada.

Our resources and ability to serve your community depend in part on the information provided by our clients.

If you have questions, concerns or a complaint about how a staff member, intern or volunteer is handling your personal information, and you cannot resolve your questions or concerns with that person directly, please write to or email your local food bank.

Kinette/Kinsmen Christmas Hamper

Residents of Spruce Grove, Stony Plain or Parkland County – up to and including RR34

Food Assistance: Your Monthly Hamper in December will automatically be increased to include your holiday food. Just book in your Parkland Food Bank December appointment as usual!

Children’s Gift Hamper: Registration is now closed

If you need to cancel or get further information on your Gift Hamper, please call 780-962-4565 ext 1.

Wabamum Christmas Hamper:

Residents of Wabamum and Parkland County – RR35 to HWY 759

Registration is now closed.

wabamunchristmashamper@gmail.com 780-237-6135

Yellowhead Santa’s Anonymous Christmas Hamper

Parkland County – Highway 759 to Highway 32

Registration is now closed.


Book your appointment – Returning Clients

If you cannot answer yes to all the following questions, please call 780-962-4565 ext. 1 and we will be happy to assist you!

Once you select a day, available time slots have a white box with red numbers.

Personal information

Fields with * are required

Booking overview

Monday 9:00am – 2:00pm
Tuesday 9:00am – 4:00pm
Wednesday 9:00am – 1:00pm
Wednesday 6:20pm – 8:00pm
Thursday 9:00am – 2:00pm
Friday 9:00am – 4:00pm
Saturday 9:00am – 12:00pm

Tuesday 9:00am – 12:00pm
Tuesday 1:20pm – 4:00pm
Wednesday 9:00am – 12:00pm
Wednesday 6:20pm – 8:00pm
Friday 9:00am – 12:00 pm
Friday 1:00pm – 4:00pm
Saturday 9:00am – 12:00pm

Tuesday 10:00am – 12:00pm
Tuesday 1:20pm – 4:00pm
Wednesday 10:00am – 12:00pm
Wednesday 6:20pm – 8:00pm
Friday 10:00am – 12:00 pm
Friday 1:00pm – 4:00pm
Saturday 10:00am – 12:00pm

Frequently Asked Questions

What do I do when the request line is busy?

Please be patient as our phones are very busy. The phone lines are the busiest in the morning. Please leave 1 clear voicemail message with your name and phone number, and someone will call you back.

The food bank only takes hamper request through the Hamper Request Phone Line. We cannot process hamper requests from social media or voicemails on administration lines. Please be patient, we’ll get to you as soon as we can!

What happens if I miss my pick-up time?

• It is extremely important that you arrive only at your assigned pick-up time!
• If you arrive earlier than the assigned time you will be asked to wait.
• If you arrive later than the assigned time, you will be asked to reschedule for another time.
• If you arrive without an appointment, you may be asked to exit the line, call the hamper request line and return at your designated time slot.

Can someone else pick up my hamper?

Absolutely. We just need you to tell us who will be picking up your food.

How often can I get a hamper?

You may receive a hamper once every calendar month.


NeighbourLink Parkland

  • Volunteer transportation
  • Assistance with Utilities

A minimum of three days notice is required to be matched with a volunteer.

Bredin College/Worksource

  • Employment Assistance
  • Workshops for resumes and cover letters, interview skills, job search.
  • Available computers, fax machines, photocopier for use.

Westgrove Building, 101, 131 – 1st Ave

Victim Services Society
Crisis Intervention:

  • Emergency transportation to a shelter
  • Police liaison
  • Court Support


Money Mentors – 1-888-294-0076
Credit Counselling
Debt Management Programs
Money Coaching


There may be food in your hamper that is past the best before date. Here are the guidelines we strive to follow in regards to food past the best before date.

Family and Community Support Services

  • Counselling services
  • AISH Application Assistance
  • Housing Guide
  • Income Tax Clinic
  • Home Support Services
  • Community Kitchen

Spruce Grove        Stony Plain       Parkland County
780-962-7618          780-963-8583      780-968-8888