Welcome to Parkland Food Bank!

  • Please call 780-962-4565 ext. 1 so we can register you and book your appointment
  • Be prepared. When you are registering, we will ask some personal questions like:
    • income for each adult household member to be on file
    • household basic expenses, including rent, mortgage, utilities, childcare
    • we will need ONE ID number for each household member (such as:  drivers license, AB Health, Birth Certificate, etc.)
  • Once you are registered and approved for a food hamper, we will book you a specific time to pick-up your hamper.

We collect and use your personal information to:

  • Manage programs;
  • Assess your eligibility for support;
  • Understand your needs and improve our services.

Yearly Profile Review:

Everyone must re-register with us at least once every calendar year. If your situation is more temporary, we may check in with you a couple of times a year to make sure you are getting proper assistance.

Parkland Food Bank Hamper Program

Monthly Hamper is available once every calendar month, by appointment only.
Monthly Hamper consists of:

  • Box of pantry items;
  • Milk, Meat, Eggs;
  • Produce;
  • Frozen goods;
  • Bread and Pastries;
  • Household supplies as available;
  • Personal supplies as available;
  • If there are babies on file, we can also include diapers, baby food, and formula as available.

Top-Up Hamper is available with voucher only. No appointments will be booked for the Top-Up Hamper.

A voucher will be distributed to you at every Monthly Hamper Appointment, for one (1) use and will have specific dates the voucher will be valid between.

You will be responsible to take care of your voucher, it will NOT be replaced if lost.

Voucher is good for one Top-Up Hamper of all shopping items in front reception area of food bank:

  • Specialty breads;
  • Items from cooler and freezer;
  • Feminine hygiene products;
  • Baby supplies for babies listed in the household.

There will be a maximum of two (2) clients every twenty minutes for a Top-Up Hamper. First come-First served. Monthly Hamper Appointments will take priority.
When you arrive at the food bank for your Top-Up Hamper, please let the Door Volunteer know that you are there for a Top-Up Hamper and give them your voucher. They will then look at the schedule to see how to fit you in. Please stay outside at this point.

**No Top-Up Hampers will be available for the month of December.**

Available once a week to clients that are homeless or do not have access to refrigeration or cooking. No appointment necessary.

Clients must now bring their own grocery bags!

We are honoured to serve you and we are doing our very best. We agree to:

· Keep your personal information confidential (unless we need to share your information to enhance your services such as registering your for a Kinsmen/Kinette Christmas Hamper, or arranging a volunteer to deliver your food hamper).

· Make sure we give food that is inspected and sorted to the highest standard available to us. We receive the food we give to you either through food purchasing, community food donations or food rescue (gleaning unsaleable food from grocery stores and distributors). That being said, we are a volunteer organization, and occasionally you may accidentally end up with a food item that isn’t up to the standard we strive for. Please use your best judgement.

· Work very closely with many other community agencies. We will do our best to give you referrals to other supports that may assist you.

· Make your experience as helpful and welcoming as possible. We realize that this is a very stressful time for you and want to do what we can to help make you comfortable.

· Make sure we follow standards set out by our local health authority, keeping our facility clean and handling all food in a safe manner.

By using our services, you are agreeing with the following statements:

· I understand that Parkland Food Bank is community supported and relies completely on donations.

· I understand that some food may be past its best before date. I can choose to accept that food or leave it behind. (Parkland Food Bank Society follows Past Best Before Date standards set by Food Banks Canada-a copy can be requested by clients. All food is sorted by volunteers to the highest standards we have available to us).

· I understand that food given to me is for my personal use and is not for resale.

· I understand that there is zero tolerance for verbal or physical abuse to food bank volunteers.

· I understand that if I am late for my appointment time, I may forfeit my hamper.

· In understand that there is absolutely NO SMOKING on food bank property!

· I understand that any falsehood or misrepresentation on my part could lose me all access to food bank services.

· Yearly Profile Review:  Everyone must re-register with us at least once every calendar year.  If your situation is more temporary, we may check in with you a couple of times a year to make sure you are getting proper assistance.

Please answer the following questions to Book your Monthly Appointment

**No Appointments will be booked for Top-Up Hampers**

If you cannot answer yes to all the following questions, please call 780-962-4565 ext. 1 and we will be happy to assist you!


Once you select a day, available time slots have a white box with red numbers.

Personal information

Fields with * are required


Booking overview


Days and Hours

HAMPER REQUEST LINE HOURS

Tuesday 8:30am – 4:00pm
Wednesday 8:30am – 1:00pm
Wednesday 6:20pm – 8:00pm
Friday 8:30am – 4:00pm
Saturday 8:30am – 12:00pm

 

HAMPER DISTRIBUTION HOURS

BY APPOINTMENT ONLY
Tuesday 9:00am – 12:00pm
Tuesday 1:20pm – 4:00pm
Wednesday 9:00am – 12:00pm
Wednesday 6:20pm – 8:00pm
Friday 9:00am – 12:00 pm
Friday 1:00pm – 4:00pm
Saturday 9:00am – 12:00pm

Frequently Asked Questions

What do I do when the request line is busy?

Please be patient as our phones are very busy. The phone lines are the busiest in the morning. Please leave 1 clear voicemail message with your name and phone number, and someone will call you back.

The food bank only takes hamper request through the Hamper Request Phone Line. We cannot process hamper requests from social media or voicemails on administration lines. Please be patient, we’ll get to you as soon as we can!

What happens if I miss my pick-up time?

• It is extremely important that you arrive only at your assigned pick-up time!
• If you arrive earlier than the assigned time you will be asked to wait.
• If you arrive later than the assigned time, you will be asked to reschedule for another time.
• If you arrive without an appointment, you may be asked to exit the line, call the hamper request line and return at your designated time slot.

Can someone else pick up my hamper?

Absolutely. We just need you to tell us who will be picking up your food.

How often can I get a hamper?

You may receive a hamper once every calendar month.

Resources

NeighbourLink Parkland

  • Volunteer transportation
  • Assistance with Utilities

A minimum of three days notice is required to be matched with a volunteer.
780-960-9669
neighbourlink.parkland@telus.net

Bredin College/Worksource

  • Employment Assistance
  • Workshops for resumes and cover letters, interview skills, job search.
  • Available computers, fax machines, photocopier for use.

780-960-4861
Westgrove Building, 101, 131 – 1st Ave

Victim Services Society
Crisis Intervention:

  • Emergency transportation to a shelter
  • Police liaison
  • Court Support

780-968-7272

Money Mentors – 1-888-294-0076
Credit Counselling
Debt Management Programs
Money Coaching

Resources

There may be food in your hamper that is past the best before date. Here are the guidelines we strive to follow in regards to food past the best before date.

Family and Community Support Services

  • Counselling services
  • AISH Application Assistance
  • Housing Guide
  • Income Tax Clinic
  • Home Support Services
  • Community Kitchen

Spruce Grove        Stony Plain       Parkland County
780-962-7618          780-963-8583      780-968-8888