• Please call 780-962-4565 ext. 1 so we can register you and book your appointment
• Be prepared. When you are registering, we will ask some personal questions like:
  • income for each adult household member to be on file
  • household basic expenses, including rent, mortgage, utilities, childcare
  • we will need ONE ID number for each household member (such as:  drivers license, AB Health, Birth Certificate, etc.)
• Once you are registered and approved for a food hamper, we will book you a specific time to pick-up your hamper.

We collect and use your personal information to:

• Manage programs;
• Assess your eligibility for support;
• Understand your needs and improve our services.

Yearly Profile Review:

Everyone must re-register with us at least once every calendar year. If your situation is more temporary, we may check in with you a couple of times a year to make sure you are getting proper assistance.

Client Pamphlet – Current

Monthly Hamper is available once every calendar month, by appointment only.
Monthly Hamper consists of:

• Box of pantry items;
• Milk, Meat, Eggs;
• Produce;
• Frozen goods;
• Bread and Pastries;
• Household supplies as available;
• Personal supplies as available;
• If there are babies on file, we can also include diapers, baby food, and formula as available.

Top-Up Hamper is available with voucher only. No appointments will be booked for the Top-Up Hamper.

A voucher will be distributed to you at every Monthly Hamper Appointment, for one (1) use and will have specific dates the voucher will be valid between.

You will be responsible to take care of your voucher, it will NOT be replaced if lost.

Voucher is good for one Top-Up Hamper of all shopping items in front reception area of food bank:

• Specialty breads;
• Items from cooler and freezer;
• Feminine hygiene products;
• Baby supplies for babies listed in the household.

There will be a maximum of two (2) clients every twenty minutes for a Top-Up Hamper. First come-First served. Monthly Hamper Appointments will take priority.
When you arrive at the food bank for your Top-Up Hamper, please let the Door Volunteer know that you are there for a Top-Up Hamper and give them your voucher. They will then look at the schedule to see how to fit you in. Please stay outside at this point.

**No Top-Up Hampers will be available for the month of December.**

Available once a week to clients that are homeless or do not have access to refrigeration or cooking. No appointment necessary.

We are honoured to serve you and we are doing our very best. We agree to:

· Keep your personal information confidential (unless we need to share your information to enhance your services such as registering your for a Kinsmen/Kinette Christmas Hamper, or arranging a volunteer to deliver your food hamper).

· Make sure we give food that is inspected and sorted to the highest standard available to us. We receive the food we give to you either through food purchasing, community food donations or food rescue (gleaning unsaleable food from grocery stores and distributors). That being said, we are a volunteer organization, and occasionally you may accidentally end up with a food item that isn’t up to the standard we strive for. Please use your best judgement.

· Work very closely with many other community agencies. We will do our best to give you referrals to other supports that may assist you.

· Make your experience as helpful and welcoming as possible. We realize that this is a very stressful time for you and want to do what we can to help make you comfortable.

· Make sure we follow standards set out by our local health authority, keeping our facility clean and handling all food in a safe manner.

https://parklandfoodbank.org/wp-content/uploads/2021/02/Food-Shelf-Life-Posters-ENFR.pdf

By using our services, you are agreeing with the following statements:

· I understand that Parkland Food Bank is community supported and relies completely on donations.

· I understand that some food may be past its best before date. I can choose to accept that food or leave it behind. (Parkland Food Bank Society follows Past Best Before Date standards set by Food Banks Canada-a copy can be requested by clients. All food is sorted by volunteers to the highest standards we have available to us).

· I understand that food given to me is for my personal use and is not for resale.

· I understand that there is zero tolerance for verbal or physical abuse to food bank volunteers.

· I understand that if I am late for my appointment time, I may forfeit my hamper.

· In understand that there is absolutely NO SMOKING on food bank property!

· I understand that any falsehood or misrepresentation on my part could lose me all access to food bank services.

· Yearly Profile Review:  Everyone must re-register with us at least once every calendar year.  If your situation is more temporary, we may check in with you a couple of times a year to make sure you are getting proper assistance.

Parkland Food Bank is committed to protecting the privacy and the personal information of its beneficiaries. Parkland Food Bank values the trust of those we deal with, and of the public, and recognizes that maintaining this trust requires that we be transparent and accountable in how we treat the personal information that you may choose to share with us.

Parkland Food Bank collects and uses your personal information to manage programs, assess your eligibility for support, understand the needs of those they serve and improve services. This personal information may be shared with other agencies including Food Banks Canada and Food Banks Alberta to provide more complete support, conduct research, eliminate duplication of efforts, or fulfil commitments to those who fund programs. Parkland Food Bank obeys strict standards of confidentiality when collecting, using and sharing or disclosing your personal information. If you have any questions or concerns about the privacy of your personal information, please contact Sheri at sheri@parklandfoodbank.org or 780-571-8715.

Please know that:

• You have the right to receive a copy of the information about you that is stored in our Client Management System.
• You have the right to correct mistakes in information about you.
• Your information may be transferred to servers in other Provinces and outside of Canada.

Our resources and ability to serve your community depend in part on the information provided by our clients.

If you have questions, concerns or a complaint about how a staff member, intern or volunteer is handling your personal information, and you cannot resolve your questions or concerns with that person directly, please write to or email your local food bank.