New to Parkland Food Bank?

Information Pamphlet for Clients

Parkland Food Bank Hamper Program Guidelines

Welcome to the Parkland Food Bank Hamper Program! To ensure a smooth and efficient experience for everyone, please take note of the following guidelines:

Be on Time: Please arrive in the parking lot before your scheduled appointment time. Timeliness helps us maintain an organized and timely distribution process.

Look for the Time: Check for a sign attached to the front door indicating the current appointment time being served. For the comfort and safety of everyone, please refrain from entering the building if it is not your designated appointment time. A volunteer will provide instructions and guide you inside when it’s your turn.

Late Arrivals: Hampers can be held for 15 minutes after your appointment time. If you are later than that, you may risk losing your hamper. In such cases, kindly rebook for another available time.

Hamper Delivery: If you require hamper delivery, please call 780-962-4565 ext.1 to book your appointment. Do not book online, as we need to match a volunteer to coordinate a suitable delivery time. Please note that delivery appointments are limited.

One Person Inside: To ensure the safety and comfort of all visitors, please limit entry to one person inside the food bank building during your designated appointment time. Our reception space is small, and this helps us maintain a safe environment.

Arriving Without an Appointment: If you arrive without a prior appointment, you will be kindly asked to call the hamper request line or book online. Please return at your designated time slot to ensure an orderly and fair distribution process.

Thank you for your cooperation and understanding. Your adherence to these guidelines allows us to better serve the community and provide assistance to those in need. If you have any questions or concerns, feel free to contact us.

Monthly Hamper

Top-Up Hamper

H2 Hamper

Don’t forget to bring your grocery bags!

Food Bank Standards

Guidelines for Distributing Food Past the Best Before Date

Client Understanding

Privacy Policy

Christmas Hamper Program 2023

Book your appointment – Returning Clients

If you cannot answer yes to all the following questions, please call 780-962-4565 ext. 1 and we will be happy to assist you!

Once you select a day, available time slots have a white box with red numbers.

Personal information

Fields with * are required

Booking overview

Monday 9:00am – 2:00pm
Tuesday 9:00am – 4:00pm
Wednesday 9:00am – 1:00pm
Wednesday 6:20pm – 8:00pm
Thursday 9:00am – 2:00pm
Friday 9:00am – 4:00pm
Saturday 9:00am – 12:00pm

Tuesday 9:00am – 12:00pm
Tuesday 1:20pm – 4:00pm
Wednesday 9:00am – 12:00pm
Wednesday 6:20pm – 8:00pm
Friday 9:00am – 12:00 pm
Friday 1:00pm – 4:00pm
Saturday 9:00am – 12:00pm

Tuesday 10:00am – 12:00pm
Tuesday 1:20pm – 4:00pm
Wednesday 10:00am – 12:00pm
Wednesday 6:20pm – 8:00pm
Friday 10:00am – 12:00 pm
Friday 1:00pm – 4:00pm
Saturday 10:00am – 12:00pm

Frequently Asked Questions

What do I do when the request line is busy?

Please be patient as our phones are very busy. The phone lines are the busiest in the morning. Please leave 1 clear voicemail message with your name and phone number, and someone will call you back.

The food bank only takes hamper request through the Hamper Request Phone Line. We cannot process hamper requests from social media or voicemails on administration lines. Please be patient, we’ll get to you as soon as we can!

What happens if I miss my pick-up time?

• It is extremely important that you arrive only at your assigned pick-up time!
• If you arrive earlier than the assigned time you will be asked to wait.
• If you arrive later than the assigned time, you will be asked to reschedule for another time.
• If you arrive without an appointment, you may be asked to exit the line, call the hamper request line and return at your designated time slot.

Can someone else pick up my hamper?

Absolutely. We just need you to tell us who will be picking up your food.

How often can I get a hamper?

You may receive a hamper once every calendar month.


NeighbourLink Parkland

  • Volunteer transportation
  • Assistance with Utilities

A minimum of three days notice is required to be matched with a volunteer.

Bredin College/Worksource

  • Employment Assistance
  • Workshops for resumes and cover letters, interview skills, job search.
  • Available computers, fax machines, photocopier for use.

Westgrove Building, 101, 131 – 1st Ave

Victim Services Society
Crisis Intervention:

  • Emergency transportation to a shelter
  • Police liaison
  • Court Support


Money Mentors – 1-888-294-0076
Credit Counselling
Debt Management Programs
Money Coaching


There may be food in your hamper that is past the best before date. Here are the guidelines we strive to follow in regards to food past the best before date.

Family and Community Support Services

  • Counselling services
  • AISH Application Assistance
  • Housing Guide
  • Income Tax Clinic
  • Home Support Services
  • Community Kitchen

Spruce Grove        Stony Plain       Parkland County
780-962-7618          780-963-8583      780-968-8888