Aligned with Food Banks Canada and Food Banks Alberta, we believe that everyone in Spruce Grove, Stony Plain, and Parkland County has the right to sufficient, safe, and nutritious food which meets their dietary needs and food preferences. This is our ethical food banking code:
Provide food free of charge and other assistance to those needing help regardless of race, national or ethnic origin, citizenship, colour, religion, sex, sexual orientation, gender identity, gender expression, income source, age, and mental or physical ability
Treat all those who access services with the utmost dignity and respect
Implement best practices in the proper and safe storage and handling of food
Respect the privacy of those served and maintain the confidentially of personal information
Not sell donated food
Acquire and share food in a spirit of cooperation with other food banks and food programs
Strive to make the public aware of the existence of hunger and of the factors that contribute to it
Recognize that food banks are not a viable long-terms response to hunger and devote part of their activities to reducing the need for food assistance
Represent accurately, honestly, and completely their respective missions and activities to the larger community
FOOD BANKS CANADA CUSTOMER EXPERIENCE HOTLINE
To share a concern or complaint please contact us at 780-962-4565 or reach out to complaints@foodbankscanada.ca
