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October 2019

VOLUNTEER SUPERVISOR/CLIENT INTAKE ASSISTANT

The purpose of Parkland Food Bank is to address food insecurity among residents of Spruce Grove, Stony Plain and Parkland County by providing weekly access to healthy food, to individuals and families in short term, long term and emergency situations.

Do you have a passion to make a difference in the community?

Are you passionate about working with diverse individuals?

Purpose

Volunteers are the lifeblood of Parkland Food Bank operations. We simply could not provide the services we do without the members of our community stepping up to give their time and talents week after week. In 2018 we had 193 individuals volunteer with us, providing 16,000 hours of assistance.

Volunteer Supervisor/Client Intake Assistant will manage volunteer programs and provide leadership in the effective engagement of volunteers to further the mission of PFB.

How to apply:

Both cover letter and resume is required by interested candidates and is to be emailed to sheri@parklandfoodbank.org . Competition will remain open until successful candidate is found.

Job Type:  Part-time

Salary:  $24,949.75/year

Principal Duties and Responsibilities:

We are currently seeking a Volunteer Supervisor/Client Intake Assistant to join our team. This is a part-time position based out of Spruce Grove, Alberta. The successful candidate will be responsible for:

• Attracting and retaining volunteers whose values and philosophy are aligned with those of the PFB
• Providing meaningful opportunities for volunteers to contribute, such that their needs and the needs of PFB are met
• Increasing volunteers’ understanding about PFB’ mission and goals
• Determine organizational needs that volunteers could fill
• Develop public awareness of our volunteer program
• Develop and update volunteer management materials such as volunteer screening practices, orientation, and role responsibility documentation
• Recruit, interview, select and evaluate volunteers
• Provide orientation and training for volunteers
• Supervise volunteers or provide support for the other staff who supervise volunteers
• Supervise the assembly and distribution of Food Hampers
• Develop targeted volunteer recognition programs and activities
• Maintaining daily schedule for volunteers
• Update and maintain the volunteer database
• Evaluate volunteer attraction and retention programs
• Assist Warehouse Supervisor, if required. For example, be on site when Warehouse Supervisor is on holidays
• Assist Executive Director with volunteer management for major food bank fundraising events
• Be trained in Client Intake in the absence of the Executive Director

Qualifications:

A successful Volunteer Supervisor/Client Intake Assistant will possess the following specialized skills, knowledge and characteristics:

• A demonstrated commitment to volunteerism
• Strong interpersonal skills
• Initiative- capable of identifying priorities and adjust to deadlines and demands
• An outgoing, energetic and optimistic manner; servant heart/ service focus
• Excellent communication skills
• The ability to balance the needs of the organization with the needs and interests of the volunteers
• Problem solving and decision making skills
• Patience and tact in dealing with others
• The ability to multitask
• The ability to work independently and as part of a team

They should enjoy helping others, compiling information and maintaining contact with other agencies, and developing innovative approaches to resolve challenges.

Educational Requirements

There are no education requirements for this position but Volunteer Supervisor/Client Intake Assistant needs strong computer skills (PFB works in a Microsoft (PC) environment using Outlook, Word, Excel, PowerPoint and Publisher along with Volgistics Volunteer Management Program) together with the following management skills:

• Interviewing skills
• Training, coaching, team building and leadership skills
• Planning and administrative skills
• Marketing skills
• Conflict resolution skills

Days and Hours

• Tuesdays 8:30 am – 2:00 pm
• Wednesdays 8:30 am – 1:30 pm & 6:15 pm – 8:15 pm
• Fridays 8:30 am – 4:30 pm
• Saturdays 8:30 am – 12:30 pm