Hiring – Client Services Manager

Position Overview:

Parkland Food Bank is hiring a Client Services Manager. Join our team and lead initiatives to enhance support provided to food bank clients, ensuring efficient and compassionate support for those in need. We are searching for a compassionate individual motivated by addressing food insecurity in the community.

The Client Services Manager will play a pivotal role in optimizing day-to-day operations related to food bank client services, fostering positive client relationships, and providing support to our Clients Supervisor staff members.

Responsibilities:

Client Relationships:

• Serve as the point of contact for food bank clients with complex needs.
• Address food bank client concerns promptly, ensuring a positive and empathetic experience.

Supervision and Mentorship:

• Oversee and provide mentorship to the Client Services Supervisors.
• Ensure the team is equipped to handle day-to-day client service operations effectively.

Stakeholder Coordination:

• Collaborate with internal and external stakeholders to enhance the overall client experience.
• Actively engage with the community and local partners to expand the food bank’s reach.

Data Collection and Analysis:

• Collect and analyze client-related data to inform decision-making.
• Identify trends in demand, improve resource allocation, and develop targeted outreach programs.

Crisis Management:

• Play a crucial role in adapting operational strategies during crises or increased demand.
• Collaborate with the executive team for broader crisis management and strategic planning.

Internal Communication:

• Act as a liaison between frontline staff and the executive team.
• Ensure smooth communication channels, streamlining internal processes for a cohesive organizational culture.

Qualifications:

• Bachelor’s degree in Social Work required.
• Community Support Worker Diploma will be considered.
• Proven experience in human support services, operations management, or related roles.
• Strong leadership and mentorship skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.

Job Type:

Full-time (40 hours per week)

Hours of work may vary and can include evenings and weekends.

To Apply:

Email Cover Letter and Resume to sheri@parklandfoodbank.org