Position Overview:
Parkland Food Bank is hiring a Client Services Manager. Join our team and lead initiatives to enhance support provided to food bank clients, ensuring efficient and compassionate support for those in need. We are searching for a compassionate individual motivated by addressing food insecurity in the community.
The Client Services Manager will play a pivotal role in optimizing day-to-day operations related to food bank client services, fostering positive client relationships, and providing support to our Clients Supervisor staff members.
Responsibilities:
Client Relationships:
- Serve as the point of contact for food bank clients with complex needs.
- Address food bank client concerns promptly, ensuring a positive and empathetic experience.
Supervision and Mentorship:
- Oversee and provide mentorship to the Client Services Supervisors.
- Ensure the team is equipped to handle day-to-day client service operations effectively.
Stakeholder Coordination:
- Collaborate with internal and external stakeholders to enhance the overall client experience.
- Actively engage with the community and local partners to expand the food bank’s reach.
Data Collection and Analysis:
- Collect and analyze client-related data to inform decision-making.
- Identify trends in demand, improve resource allocation, and develop targeted outreach programs.
Crisis Management:
- Play a crucial role in adapting operational strategies during crises or increased demand.
- Collaborate with the executive team for broader crisis management and strategic planning.
Internal Communication:
- Act as a liaison between frontline staff and the executive team.
- Ensure smooth communication channels, streamlining internal processes for a cohesive organizational culture.
Qualifications:
- Bachelor’s degree in Social Work required.
- Community Support Worker Diploma will be considered.
- Proven experience in human support services, operations management, or related roles.
- Strong leadership and mentorship skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with the ability to interpret data and make informed decisions.
Job Type:
Full-time (40 hours per week)
Hours of work may vary and can include evenings and weekends.
To Apply:
Email Cover Letter and Resume to sheri@parklandfoodbank.org
