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Parkland Food Bank Hiring – Client Services Supervisor

Job Description

Client Services Supervisor

Department

Client Services

Reports To

Executive Director

At Parkland Food Bank (PFB), our purpose is to make healthy food accessible to residents of Spruce Grove, Stony Plain and Parkland County. PFB is currently the fifth largest food bank in Alberta and is preparing for continued growth in both client usage and facility over the next three years.

Our focus is centered around the principle of being attentive to the needs of clients and adjusting our processes and approaches with them in mind. PFB depends heavily on local community support in meeting the needs of our clients. As such we look to engage our community through supporting, engaging, and creating rewarding volunteer opportunities.

With the support of our volunteer workforce, PFB Client Services is responsible for managing an average of 4000 phone calls and 900 client visits a month.

Job Duties

Client Services Supervisor will partner with our Client Services Coordinator to oversee all Call Center and Client Care activities including training and supporting Client Services volunteers.

Primary duties:

  • Register new clients and complete yearly profile reviews for existing clients.
  • Refer clients to other community resources as needed.
  • Book client appointments over the phone or from Easy Appointment online booking.
  • Print daily orders and make sure they are ready for volunteers.
  • Print daily client schedules for Warehouse Supervisor and Volunteers.
  • File all client order forms.
  • Training and supervising volunteers (when available to do the above activities).
  • Train and oversee Client Care volunteers in welcoming clients, as well as our client shopping area.
  • Any other duties as required.

Qualifications

  • Ability to manage, coach, and provide training.
  • Strong collaborator.
  • Can demonstrate strong phone skills in a challenging environment.
  • Thorough and pays attention to detail.
  • Sensitivity and understanding.
  • Patience and the ability to remain calm in stressful situations.
  • Excellent verbal and written communication skills.
  • Ability to prioritize duties and effectively navigate a fast-moving environment
  • Answering a high volume of calls professionally and efficiently.
  • Ensuring the privacy of clients and dealing with sensitive data appropriately.

Education and Experience

  • To be successful in the role, you will have at least 2-3 years of work experience in jobs with a focus on customer service.
  • Working in an inbound call center environment will be considered an asset.
  • You must have a high school diploma.
  • Post-secondary diploma will be an asset.

Working Conditions

This position will be a mixture of sitting at a desk and standing.

This is a Part-Time position averaging 22-30 hours/week but can expect to be working 30 hours per week until September. Shifts during the day will fall on Mondays, Tuesdays, Thursdays, Fridays and Saturdays and include a Wednesday evening shift until 9:00pm.

Hourly Rate:  $22.50

How to Apply

Both cover letter and resume are required by interested candidates through Indeed. Competition will remain open until a successful candidate is found.

Coldest Night of the Year – 2023

It’s cold out there.

On February 25 (from 4:00 and 7:00 pm), Parkland Food Bank Society is hosting the Coldest Night of the Year, a 2 & 5 km winterrific walk in support of our work in the Tri-Region with people experiencing hunger.

    GOAL: With your help, our goal is to raise $90,000 by February 25, 2023!

    HOW: To accomplish our goal, we’re looking for 40 team captains (of all shapes, sizes and ages) who will recruit 7-8 friends to their team, with a goal of raising $2000 per team. Of course, we’re also looking for a whole pile of walkers to join each of our teams and help us raise the funds.

    TOQUE BONUS: Every walker who raises either $75 (youth 17 and under) or $150 (for adults) gets our famous Coldest Night toque as thanks for being amazing fundraisers.

Once you’ve registered, your team and name will show up on the Scoreboard and on our location page too! (Note: it takes 5-10 minutes to appear.)

•    First visit cnoy.org and click the big REGISTER button

•    Create your new account (or sign in to your account from last year)

•    Select the LOCATION (Spruce Grove) where you’ll be walking and continue

•    Click to accept the WAIVER and continue

•    Under REGISTRATION TYPE, click CREATE A TEAM

      •    Name your team (and write a brief description)

      •    Accept or increase your fundraising goal (this can be edited later!)

Once you’ve registered, your team will show up on our CHARITY PAGE, which is:

https://cnoy.org/location/sprucegrove

You can begin recruiting team members and raising funds immediately!

If you would like to walk with us but don’t want to start a team, please join our general team called Hunger Helpers

•    First, visit cnoy.org and click the big REGISTER button

•    Create your new account (or sign in to your account from last year)

•    Select the LOCATION (Spruce Grove) where you’ll be walking and continue

•    Click to accept the WAIVER and continue

•    Click JOIN A TEAM (or register individually if you wish and join a team later)

•    Search for your TEAM by name or captain name

      •    Select that team from the list and proceed to complete registration­

Help out your local CNOY!

  •  Pick your location (Spruce Grove) and 3 positions you think you’d like.
  •  You can still register to fundraise if you’re not walking!
  •  A local captain will contact you about your position.

https://cnoy.org/volunteer

Lead Sponsor in our Location – $3000 Sold Out!

  • One available
  • Opportunity for opening remarks at the event
  • Recognition as Lead Sponsor during opening ceremonies
  • Recognition as Lead sponsor on participant + team pages, website, emails, and social media
  • Option for CNOY Day booth or display
  • Option to add a “Proud Sponsor of CNOY” badge to company emails, website, and social media
  • Key volunteer roles set aside

Supporting Sponsor – $2000 Sold Out!

  • One available
  • Recognition during opening ceremonies, on participant + team pages, website, emails, and social media
  • Option for CNOY Day booth or display
  • Clickable logo on team and participant pages (seen by all participants and donors – 4X the reach of a physical route sign!)
  • Key volunteer roles set aside

Route Sponsor – $500

  • Five available
  • Recognition on participant + team pages, emails, web, and social media
  • Clickable logo on team and participant pages (seen by all participants and donors – 4X the reach of a physical route sign!)
  • Your name and logo displayed along the route

Finally, To become a Coldest Night of the Year sponsor, please contact:

Sheri Ratsoy, Director of Special Events

Phone: 780-571-8715

Email: sheri@parklandfoodbank.org

A few quick facts

Here are a few quick facts for 2022 to highlight why this event is so important

  • Of the 28,266 individuals who used our hamper program in 2022, 11,203 were children.
  • 28% of our household visits in 2022 were fully employed families that reported needing assistance due to Low Wages or Not Enough Hours.
  • We are planning to distribute $1,178,875 worth of milk, meat, eggs, and pantry items in 2023. Most of that product will be donated, but we are planning to spend $310,000 as well.
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