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Employment Opportunity: Operations Manager – Parkland Food Bank Society

Department: Warehouse/Fleet

Reports to: Executive Director

Are you a dynamic leader with a passion for operational efficiency and community impact?

Parkland Food Bank Society is seeking a motivated and experienced Operations Manager to oversee daily operational activities, foster team development, and ensure the seamless management of logistics, facilities, and warehouse operations. This role is integral to advancing our mission of serving the Tri-Region community of Spruce Grove, Stony Plain, and Parkland County.

This is a full-time position with 40 hours a week Monday through Friday. The hours of work for this role are typically 8:00am to 4:00pm, but there will be the requirement to work occasional evenings and weekends and as needed for meetings and special events.

What We Offer

• Personal Time Off
• Annual Bonuses
• Starting salary of $71,940 – $79,040

To Apply:  Send cover letter and resume to hr@parklandfoodbank.org.

Position Summary

Reporting directly to the Executive Director, the Operations Manager will be responsible for the direction, coordination, and implementation of logistics operations, ensuring alignment with the organization’s strategy, commitments, and goals. The individual will work in office and on the warehouse floor as required. The role may entail occasional travel around Spruce Grove and Stony Plain and the incumbent may be required to drive the Food Bank Van as required

Duties and Responsibilities

• Provide department updates to the Executive Director, attend the Annual General Meeting (AGM), and maintain a team relationship with board members.
• Schedule and assign tasks to department staff, manage performance, provide mentoring and training, and promote a collaborative and inclusive team culture.
• Act as a communication liaison between the Executive Director and department staff, and conduct regular team meetings and check-ins.
• Ensure all staff and volunteers complete required safety training, implement and oversee the Health and Safety Program, and conduct emergency drills and safety inspections.
• Track food distribution and operational supplies, prepare and manage the annual budget, and analyze logistics costs and strategies.
• Optimize warehouse, facilities, and fleet operations, and align logistical operations with organizational goals.
• Monitor department performance metrics, develop improvement plans, and create contingency plans for supply chain disruptions.
• Ensure compliance with Food Safety and AHS requirements, and maintain transportation and vehicle safety regulations.
• Oversee the Food Hub and Food Rescue programs, and identify opportunities to expand these programs.
• Maintain strong relationships with Food Rescue grocery stores, restaurants, Food Hub Agencies, and community partners, and ensure logistical execution for PFB-hosted events.
• Other duties may be assigned as required.

Qualifications

• A minimum of a Diploma in Business Administration, Management, is required.
• Training in Warehouse Operations is considered an asset.
• 3-5 years of proven experience in a lead, supervisor, or manager role dealing with large diverse teams is required.
• A combination of education and experience may be considered.
• Excellent communication and organizational skills.
• Knowledge of safety and compliance regulations.
• Strong leadership skills to motivate and foster a positive work environment.
• Superior analytical skills with a high attention to detail to identify inefficiencies and implement improvements.
• Proven project and time management skills for planning, execution, and monitoring.
• Proficiency with Microsoft 365  applications.
• May be required to lift heavy objects up to 20kg.
• May require overtime or working long hours.

About Us

At PFB, our mission is to make healthy food accessible to residents of Spruce Grove, Stony Plain, and Parkland County. Our commitment revolves around being responsive to client needs, with a strong reliance on local community support and engaging volunteers to fulfill our mission.  PFB provides over 500,000 kg’s of food each year to those in need.

PFB is an equal opportunity employer that values diversity and encourages applications from all qualified and aspired individuals. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

If you are interested in applying, please submit your cover letter and resume by March 25, 2025. We thank you for your interest, but only those selected for an interview will be contacted.

Hiring for Driver – Parkland Food Bank – Apply Now!

Driver

Reports to:  Logistics Manager

Department:  Warehouse

How to Apply

Interested candidates should submit both a cover letter and resume by email, to sheri@parklandfoodbank.org. The competition will remain open until a suitable candidate is found.

The Parkland Food Bank (PFB) seeks an experienced Truck Driver in its Logistics area. This position is responsible for collecting food from donor locations for delivery to the food bank, as well as dropping off supplies to community partners to hold food drives on our behalf of the PFB.  Our drivers handle, move, load and unload goods by hand or with a variety of handling equipment. Must hold, and maintain, a valid Province of Alberta Driver’s License.  For insurance purposes a current Driver’s Abstract is required prior to employment.

You must be available to drive and complete the following “key responsibilities” Monday through Saturday, up to 20 hours per week, as scheduled by the Logistics Manager.

Job Duties

Key Responsibilities:

• Operate and drive food bank cube van to pick up and deliver food products as scheduled, following all food safety regulations. Organize and secure food in the vans to maximize efficiency and load-distribution.
• Perform pre-trip inspection of the vehicle to ensure safety and reliability. Fuel trucks at card-lock locations. Report on any vehicle issues to the Logistics Manager.
• Maintain rapport with donors and/or their employees to foster continued support and a professional working relationship.
• On return to the warehouse, unload the van, weigh goods and record information on the daily record sheet if loading dock volunteers are unavailable.
• Coordinate with Manager to schedule any required extra pick-ups or deliveries.
• Assist in other areas of the PFB warehouses as may be required.
• Other duties as required.

Physical Requirements

• Proper safety footwear is required.
• Physically fit and knowledgeable in lifting techniques necessary to lift or move up to 20 kg
• Will need to sit or stand as needed. Will require walking and climbing stairs during the day.
• Reaching above shoulder height or below the waist On-the-road with frequent stops at agencies, suppliers, and donors.
• Working in all weather conditions on truck lift gates, parking lots, docks, and in donor/supplier warehouses and store back-ends.
• Frequent exposure to changes in temperature conditions.

The above statements are intended to describe the general nature and level of work being
performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

While hours may be adjusted to accommodate the needs of the Society hours of work for this position would be between:

• Monday – Saturday

Hourly Rate: $21.00

Candidates shortlisted for interview are required to produce a Drivers Abstract and Claims History.

A criminal record check for working with vulnerable sectors is required upon hiring.

Join us in making a positive impact on our community!

Hiring for Client Services Supervisor – Parkland Food Bank – Apply Now!

Client Services Supervisor

Department: Client Services

Reports To: Client Services Manager

About Parkland Food Bank (PFB): At PFB, our mission is to make healthy food accessible to residents of Spruce Grove, Stony Plain, and Parkland County. Our commitment revolves around being responsive to client needs, with a strong reliance on local community support and engaging volunteers to fulfill our mission.

With the support of our volunteer workforce, PFB Client Services is responsible for managing an average of 4000 phone calls and 1000 client visits a month.

Job Duties

As a Client Services Supervisor, you will collaborate with the Client Services Manager and the rest of the Client Services Team and help with the coordination of Client Care activities. Your primary duties include:

• Registering new clients and conducting yearly profile reviews for existing clients.
• Referring clients to other community resources as necessary.
• Booking client appointments via phone, online booking systems, or walk-in.
• Printing daily orders and ensuring their readiness for volunteers.
• Providing daily client schedules for the Warehouse Supervisor and Volunteers.
• Training and supervising Call Center volunteers (when available).
• Training Client Care volunteers in welcoming clients as they navigate through the client shopping area.
• Performing any other duties as required.

Qualifications

We are seeking an individual with:

• Ability to manage, coach, and provide training.
• Strong collaboration skills.
• Demonstrable phone skills in a challenging environment.
• Attention to detail and thoroughness.
• Sensitivity and understanding.
• Patience and ability to remain calm in stressful situations.
• Excellent verbal and written communication skills.
• Ability to prioritize duties and effectively navigate a fast-moving environment with frequent interruptions.
• Answering a high volume of calls professionally and efficiently.
• Ensuring the privacy of clients and dealing with sensitive data appropriately.
• Commitment to ensuring a positive working environment.

Education and Experience

To be successful in this role, you should have:

• 2-3 years of work experience in customer service-focused roles.
• Experience in an inbound call center environment is an asset.
• Post-secondary diploma is preferred: High school diploma, will be considered

Working Conditions

This position involves a mix of deskwork and standing.

This is a part-time position, averaging 18-24 hours/week.

While hours may be adjusted to accommodate the needs of the Society (ex: training, staff meetings, covering for other staff holidays) possible hours of work for this position could be:

• Monday – Saturday

A typical work week would be:

• Wednesday’s 3:30 pm – 9:00 pm
• Friday’s 8:30 am – 4:30 pm
• Saturday’s 8:30 am – 1:00 pm

Hourly Rate: $22.50

How to Apply

Interested candidates should submit both a cover letter and resume by email, to sheri@parklandfoodbank.org. The competition will remain open until a suitable candidate is found.

Join us in making a positive impact on our community!