THE PARKLAND FOOD BANK CORPORATE FOOD DRIVE CHALLENGE STARTS AUGUST 1!

The Parkland Food Bank Corporate Food Drive Challenge officially kicks off on August 1st, and we could not be more excited to partner with 26 incredible local businesses across Spruce Grove, Stony Plain, and Parkland County to help fight hunger in our community.

Throughout the month of August, each participating business has been assigned a specific food category to collect. We invite everyone to stop by a participating location, drop a donation into their collection bin, and help support local families who rely on the Parkland Food Bank.

Every donation, no matter the size, makes a difference. Together, our community can ensure our shelves stay stocked with the food families need.

Participating Businesses & Food Categories

Canned Vegetables – CANFOR Spruceland, Amazon YEG-2/4

Pasta – Primoris Canada, Zender Ford, Royal Bank RBC

Canned Soup – Fabco Plastics Western, Lobay Dental Group, Scotiabank

Canned Meals – West Parkland Gas, ConnectCare Medical Clinic, Grove Collision, Garden Dental & Orthodontics

Pasta Sauce – Petite Retreat Collective, Exel Financial, Pet Foods Etc. Spruce Grove, Spruce Grove Vision Care

Canned Fruit – Stony Plain Eye Centre, Crock A Doodle, Leading Edge Physiotherapy

Cereal – Town of Stony Plain, Parkland County Office, City of Spruce Grove

Cookies & Crackers – Star Bright Daycare, Code Ninjas Spruce Grove

Dry Side Dishes – GS Construction, St. Augustine’s-Parkland Anglican Church

Visit one or several participating businesses throughout August and help them fill their donation bins. Whether you donate one item or a whole bag of groceries, your generosity helps make a meaningful impact for local families.

Thank you to every business participating in the Parkland Food Bank Corporate Food Drive Challenge and to every community member who chooses to give. Together, we can make a BIG impact right here at home.

#ParklandFoodBank #CorporateFoodDriveChallenge #FightHunger #CommunityStrong #SpruceGrove #StonyPlain #ParklandCounty #FoodDrive #SupportLocal #NeighboursHelpingNeighbours

Position Title: Client Services Supervisor
Reports to: Client Services Manager
Department: Client Services

How to Apply:

Submit Cover Letter and Resume to hr@parklandfoodbank.org.

Position Summary:

The Client Services Supervisor plays a key leadership role in training, supervising, and supporting volunteers who deliver client-facing services at Parkland Food Bank. This position is responsible for ensuring volunteers are equipped, engaged, and empowered to provide compassionate, efficient, and consistent support to individuals accessing food bank services.

Through strong volunteer leadership, the Supervisor oversees daily operations in the Call Center and Client Care areas, maintains high standards of client service, and fosters a safe, inclusive, and organized environment. Working closely with the Client Services Manager, the Supervisor coordinates appointment scheduling, client intake, and referrals, while helping develop volunteer programs and community engagement initiatives that strengthen service delivery and enhance the overall client experience.

Volunteer Training and Development

• Train new department volunteers on assignment procedures and safety protocols.
• Train department volunteers on end-of-shift cleaning requirements.

Volunteer Supervision and Support

• Coach existing volunteers on new tasks and responsibilities.
• Serve as the first point of contact for volunteer questions or concerns.
• Ensure equipment is operated safely and correctly by volunteers.
• Provide hands-on direction and ongoing guidance.
• Ensure volunteers have the tools and materials they need (e.g., client pamphlets, Top-Up Cards).
• Step in to perform volunteer duties when coverage is unavailable to maintain workflow.
• Collaborate with the Client Services Manager and Community Coordinator to develop volunteer recognition programs that support retention.

Operational Oversight and Safety Leadership

• Support volunteer with client registration and profile reviews, completing registrations directly when required.
• Refer clients to additional community services as needed.
• Schedule client appointments via phone, online system, or walk-in.
• Print and distribute daily client order forms and schedules.
• Promote a strong safety culture by ensuring the Health and Safety Program is followed by all department volunteers. Supervisors must complete regular safety training to remain compliant.
• Identify and develop new training or coaching materials for volunteers.
• Provide feedback at staff meetings and to the department manager to improve service delivery and operational strategy.
• Ensure department work areas are cleaned and organized at the end of each shift.
• Collaborate closely with the other Client Services Supervisor to ensure consistent volunteer leadership, communications, and service delivery across all operating hours.

Other duties as assigned by the Client Services Manager.

Volunteer Leadership Responsibilities

Reporting directly to the Client Services Manager the Client Services Supervisor is responsible for training and supervising volunteers in the following assignments:

• Call Center
• Client Care
• Deliveries

Tools, Systems, Equipment and Machinery

• Laptop/mobile phone with Microsoft Office Suite
• Client database software
• Online booking software
• Health and Safety training software
• Timecard software

Physical Requirements

The Client Services Supervisor must be able to sit for extended periods while working on a computer.

Travel Requirements

N/A

Working Environment

• Office-based with frequent work in the warehouse
• Collaborative team environment

Communication

• Facilitate volunteer orientation, training, and coaching sessions.
• Communicate expectations, updates, and procedural changes clearly and consistently.
• Interact with clients, volunteers, staff, and community partners in a respectful and professional manner.
• Resolve concerns or escalate issues appropriately and in a timely manner.
• Communicate sensitive or difficult information with diplomacy and empathy.

Qualifications

• Demonstrated experience leading, training, coaching, and supporting volunteers or teams.
• Strong interpersonal and communication skills, with the ability to build positive relationships with clients, volunteers, and community partners.
• Excellent organizational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computer systems, databases, Microsoft Office applications, and phone systems.
• Commitment to providing compassionate, respectful, and client-centered service.
• Ability to foster an inclusive, welcoming, and culturally sensitive environment.
• Strong problem-solving, decision-making, and conflict resolution skills.
• Experience working with vulnerable populations, volunteers, or in a community service environment.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Knowledge of community resources and social services is an asset.

Certification (Required or Obtained After Hire)

• Occupational Health and Safety training for supervisors (or willingness to obtain).
• First Aid/CPR certification (or willingness to obtain).
• Safe Food Handling certification (or willingness to obtain).

Education

• High school diploma or equivalent required.
• Post-secondary education in human services, social work, nonprofit management, leadership, administration, or a related field is an asset.

Corporate Food Drive Challenge – Registration Now Open!

Registration for the 2026 Corporate Food Drive Challenge is now open! Parkland Food Bank is inviting businesses across the Tri‑Area Region to participate in this year’s Challenge, running from August 1 to 31. This friendly competition offers a fun and meaningful way for local teams to support families facing food insecurity while strengthening community spirit.

Last year, the Corporate Food Drive Challenge saw incredible support from 24 local businesses. Together, they raised nearly 9,000 lbs of non‑perishable food for individuals and families in need. Because of this success, we are aiming for an even greater impact in 2026. Your business can play an important role in helping us reach that goal.

As part of the Challenge, participating businesses will be paired with a local counterpart and assigned a specific food item to collect throughout the month. Each business will compete to gather as much of their assigned item as possible. The organization with the highest total collection, measured in kilograms, will earn:

• Parkland Food Bank Corporate Food Drive Challenge Prize Ribbon
• Braggin Rights
• A Photo Opportunity at the Food Bank
• Recognition on our website and social media channels

😁BEST DISPLAY:

We will also be awarding a special prize for the most creative Corporate Food Drive display. This is a great opportunity to showcase your team’s imagination and spirit while raising awareness for an important cause.

🎉 Ready to take on the challenge? Register your business today and get ready to collect your assigned items this August!

📦 You’ll receive your assigned category and the businesses you’re up against in the week before the event kicks off—let the friendly competition begin!

🚚 Parkland Food Bank will deliver crates for your collection—super easy!

💡 Show off your creativity with amazing displays, and you could score a special prize for the best one!

📣 Need promotional help? We’ve got your back with ready-to-go digital marketing materials for you to print and share with your team.

👉 Register your business today and learn more:
https://parklandfoodbank.org/corporate-food-drive

💙 Know a business in Spruce Grove, Stony Plain, Parkland County, or Acheson that would be a great fit? Tag them in the comments or share this post to help spread the word!

Together, we can make the 2026 Parkland Food Bank Corporate Food Drive Challenge our biggest and most impactful year yet.

#SpruceGrove #StonyPlain #ParklandCounty #Acheson #ParklandFoodBank #CorporateChallenge #CorporateFoodDrive #CommunitySupport #FoodDrive #LocalBusiness #TeamBuilding #GiveBack #SupportLocal #CommunityFundraiser