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Hiring for Driver – Parkland Food Bank – Apply Now!

Driver

Reports to:  Logistics Manager

Department:  Warehouse

How to Apply

Interested candidates should submit both a cover letter and resume by email, to sheri@parklandfoodbank.org. The competition will remain open until a suitable candidate is found.

The Parkland Food Bank (PFB) seeks an experienced Truck Driver in its Logistics area. This position is responsible for collecting food from donor locations for delivery to the food bank, as well as dropping off supplies to community partners to hold food drives on our behalf of the PFB.  Our drivers handle, move, load and unload goods by hand or with a variety of handling equipment. Must hold, and maintain, a valid Province of Alberta Driver’s License.  For insurance purposes a current Driver’s Abstract is required prior to employment.

You must be available to drive and complete the following “key responsibilities” Monday through Saturday, up to 20 hours per week, as scheduled by the Logistics Manager.

Job Duties

Key Responsibilities:

• Operate and drive food bank cube van to pick up and deliver food products as scheduled, following all food safety regulations. Organize and secure food in the vans to maximize efficiency and load-distribution.
• Perform pre-trip inspection of the vehicle to ensure safety and reliability. Fuel trucks at card-lock locations. Report on any vehicle issues to the Logistics Manager.
• Maintain rapport with donors and/or their employees to foster continued support and a professional working relationship.
• On return to the warehouse, unload the van, weigh goods and record information on the daily record sheet if loading dock volunteers are unavailable.
• Coordinate with Manager to schedule any required extra pick-ups or deliveries.
• Assist in other areas of the PFB warehouses as may be required.
• Other duties as required.

Physical Requirements

• Proper safety footwear is required.
• Physically fit and knowledgeable in lifting techniques necessary to lift or move up to 20 kg
• Will need to sit or stand as needed. Will require walking and climbing stairs during the day.
• Reaching above shoulder height or below the waist On-the-road with frequent stops at agencies, suppliers, and donors.
• Working in all weather conditions on truck lift gates, parking lots, docks, and in donor/supplier warehouses and store back-ends.
• Frequent exposure to changes in temperature conditions.

The above statements are intended to describe the general nature and level of work being
performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

While hours may be adjusted to accommodate the needs of the Society hours of work for this position would be between:

• Monday – Saturday

Hourly Rate: $21.00

Candidates shortlisted for interview are required to produce a Drivers Abstract and Claims History.

A criminal record check for working with vulnerable sectors is required upon hiring.

Join us in making a positive impact on our community!

Hiring for Client Services Supervisor – Parkland Food Bank – Apply Now!

Client Services Supervisor

Department: Client Services

Reports To: Client Services Manager

About Parkland Food Bank (PFB): At PFB, our mission is to make healthy food accessible to residents of Spruce Grove, Stony Plain, and Parkland County. Our commitment revolves around being responsive to client needs, with a strong reliance on local community support and engaging volunteers to fulfill our mission.

With the support of our volunteer workforce, PFB Client Services is responsible for managing an average of 4000 phone calls and 1000 client visits a month.

Job Duties

As a Client Services Supervisor, you will collaborate with the Client Services Manager and the rest of the Client Services Team and help with the coordination of Client Care activities. Your primary duties include:

• Registering new clients and conducting yearly profile reviews for existing clients.
• Referring clients to other community resources as necessary.
• Booking client appointments via phone, online booking systems, or walk-in.
• Printing daily orders and ensuring their readiness for volunteers.
• Providing daily client schedules for the Warehouse Supervisor and Volunteers.
• Training and supervising Call Center volunteers (when available).
• Training Client Care volunteers in welcoming clients as they navigate through the client shopping area.
• Performing any other duties as required.

Qualifications

We are seeking an individual with:

• Ability to manage, coach, and provide training.
• Strong collaboration skills.
• Demonstrable phone skills in a challenging environment.
• Attention to detail and thoroughness.
• Sensitivity and understanding.
• Patience and ability to remain calm in stressful situations.
• Excellent verbal and written communication skills.
• Ability to prioritize duties and effectively navigate a fast-moving environment with frequent interruptions.
• Answering a high volume of calls professionally and efficiently.
• Ensuring the privacy of clients and dealing with sensitive data appropriately.
• Commitment to ensuring a positive working environment.

Education and Experience

To be successful in this role, you should have:

• 2-3 years of work experience in customer service-focused roles.
• Experience in an inbound call center environment is an asset.
• Post-secondary diploma is preferred: High school diploma, will be considered

Working Conditions

This position involves a mix of deskwork and standing.

This is a part-time position, averaging 18-24 hours/week.

While hours may be adjusted to accommodate the needs of the Society (ex: training, staff meetings, covering for other staff holidays) possible hours of work for this position could be:

• Monday – Saturday

A typical work week would be:

• Wednesday’s 3:30 pm – 9:00 pm
• Friday’s 8:30 am – 4:30 pm
• Saturday’s 8:30 am – 1:00 pm

Hourly Rate: $22.50

How to Apply

Interested candidates should submit both a cover letter and resume by email, to sheri@parklandfoodbank.org. The competition will remain open until a suitable candidate is found.

Join us in making a positive impact on our community!

🌟 Help Feed Families This Holiday Season! 🌟

This holiday season, you have the power to make an extra  impact in our community! The Alberta government will match 50% of funds raised, up to $5,000  to the Parkland Food Bank. 

Your generosity helps ensure that families in Spruce Grove, Stony Plain, and Parkland County can enjoy nutritious meals and holiday warmth during a challenging time of year. Every dollar you donate will go farther in supporting essential food programs and community resources.

Together, we can make the season brighter for everyone in need. Donate now and help us reach our $5,000 goal to unlock the full matching contribution. Your gift means hope, joy, and sustenance for families in our community.

Thank you for your generosity and support.

Donate today and be the reason someone’s holiday is brighter.

Click Here to Donate Now!